16 January
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Events Executive

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary

  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
  • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
  • Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
  • Leads pre-event and post-event meetings for assigned groups.
  • Facilitates various meetings as necessary (Banquet Event Order meeting, block review, credit meetings, ESS etc).
  • Manages group room blocks and meeting space for assigned groups.
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
  • Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.)
  • Integrates current trends in event management and event design

Guest Satisfaction

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
  • Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
  • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
  • Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
  • Reviews ESS results consistently; participating in the development and implementation of corrective action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Sales and Revenue Management

  • Effectively up sells products and services throughout the event process.
  • Participates in customer site inspections and assists with the sales process when necessary.
  • Effectively manages customer budgets to maximize revenue and meet customer needs.
  • Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Please apply here.